Cogges Surgery12 Cogges Hill RoadWitneyOxon, OX28 3FSTel: 01993 700505
You can make an appointment to see any GP, however we do encourage patients to see the same GP wherever possible as this helps with continuity of care and helps us practice “family medicine”. If it is a problem that your GP is already dealing with, then it is necessary for you to continue seeing that GP for the duration of that condition.
We offer 10 minute appointments which can be made by telephoning reception on 01993 700505. Please make a double (20 minute)appointment if you feel this is needed.
Touch Screen – When you arrive for your appointment, we would encourage you to use the self-booking touch screen which you will find located to the right of the reception area. Please ask a receptionist if you would like help using this quick way of 'checking in' for your appointment.
Urgent cases will always be offered help on the same day you contact the practice, however this may be via a telephone or face to face consultation as appropriate.
We are currently trying out a new way of responding to patients asking to be seen that afternoon:
If you contact the practice after 12:30pm asking for an urgent or same day appointment:
· The receptionist will ask for brief details of your request.
· She will record your contact numbers for the day.
· The Duty Triage Doctor will call you back that afternoon.
►You may then be offered an urgent or routine appointment, given telephone advice, or directed to other more appropriate services e.g. practice nurse, pharmacist, Minor Injuries Unit.
During the pilot stage of this ‘telephone triage’ system, our system in the morning will remain as currently. This means that we may ask you to attend the ‘sit and wait’ clinic or offer you a telephone consultation.
If you wish to speak to one of the doctors, please contact the receptionist who will advise you of the availability of the doctor to whom you wish to speak and the most appropriate time to phone.
Gill Long, our nurse practitioner, runs minor illness clinics every morning. There are some urgent appointments for patients who need to be seen on that day and the rest can be pre-booked. The nurse practitioner is able to prescribe medications for the following conditions:
Acne, allergies, coughs, diarrhoea & vomiting, earache, emergency contraception, eye symptoms, flu, hay fever, missed contraceptive pills, rashes, sexual health problems/discussions, sinusitis, skin complaints, sore throats, urinary tract infection (women only), vaginal discharge.
However, if she feels that you would be better dealt with by one of the GPs, she will ask a doctor to see you.
She is unable to deal with children under 6 months of age, abdominal pain, breathing difficulties, back, knee shoulder or neck pain, headaches, mental health problems, pregnant women and pelvic pain.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
If we have your current mobile telephone number, you should receive a text/SMS when you book your appointment and a reminder 2 days before the appointment date for the majority of appointments at Cogges Surgery.
Please tell us is you do not want these texts sent.
You can book and cancel appointments using the national Patient Online Access portal
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