We have an active Patient Group with membership of a maximum of 12 patients at any time. The group meets with one of the GPs and practice manager on a quarterly basis. The meetings are usually held on a Thursday evening in the practice.
The Patient Group are keen to hear from you - all comments, concerns and issues received from patients will be discussed at their quarterly meetings. This will help them identify areas for discussion with the practice team, and focus on areas for improvement. You can send messages to them at firstname.lastname@example.org
Cogges Surgery is participating in the national Friends and Family Test (FFT) survey - please see the next tab to enter your feedback.
FFT is building on the very important patient feedback work that is already happening and continues the principle that people who use NHS services should have the opportunity to provide feedback on their experience so that it can be used to improve services. It is not a traditional survey as it provides the opportunity for a continuous feedback loop between patients and practices. NHS England will publish the results every month of the FFT. Cogges Surgery will publish it's FFT results on this website and in our waiting room.
There is a white postbox in our waiting room for your written comments - either for inclusion in the FFT survey and/or for consideration by our Patient Group.
If you are interested in joining our Patient Group, please give your contact details to our Practice Receptionists, and they will pass them onto the Chairperson and Secretary of the Patient Group who will contact you when there is a vacancy. The meetings are minuted and copies are available on request from the Practice Manager.
The Patient Group have agreed their Terms of Reference - a copy is available here Terms of Reference