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Every patient has a named 'Usual' doctor who is responsible for overseeing the care provided.   Please ask if you are unsure of the name of your 'Usual GP'.

Patients will be offered the next available appointment with their ‘usual doctor’ where possible. We recommend that you try to consult the same doctor each time, particularly for ongoing problems as this improves the continuity of care and may help reduce the number of times you will need to visit the doctor.

 If you are not happy with your allocated Usual GP you may request a change and we will endeavour to accommodate your request.

Practice Management

Nikki Shayler (f)

Nikki Shayler is responsible for the smooth running of the practice.  She can be contacted via the surgery main number (extension 4 where you can leave a voicemail message), or by email on  

Please contact her if you are unhappy with the service you have received, or would like to make comments or suggestions for improvement. 


Our Medical Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, ensuring correspondence is actioned and filed appropriately, dealing with financial claims, patient registration processes, and other important tasks.  They are bound by the same strict rules of confidentiality as all members of the primary care team


Mrs Emma Newton is our Practice secretary.  She can be contacted via the main surgery number (extension 3) if you have any questions regarding referrals that have been made.  Mrs Diane Andrews is our Administrative Officer who covers the secretarial role in Emma's absence, as well as handling patient recall processes and other practice support functions.

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